Return Policy

Do you want to return an item?

The buyer may return an item within 30 days from the day of delivery (except in the event of a warranty problem).

Returns that are the result of refusal to pay VAT and import customs taxes are part of restocking fee.

The exchange is only possible for items of equal value or greater than the originally purchased item.

When you want a refund, we will charge the shipping costs plus 25% restocking fee. 

The goods need to be unworn/unused. The strap cannot be bent. It needs to be returned in its original box.

We cannot accept returns of items returned more than 30 days after delivery.

In case of missing goods, no refund will be made until the currier has been notified of the missing goods by the customer.

Please do not send us items that do not meet the conditions listed above, as we do not issue refunds for non-qualifying items and cannot return the items to you.

In case Swiss-knife.com has made an error in your order we will refund the return shipping cost.

Once the product is returned to us we will try to send you the correct product. In case the product you had ordered is sold out, we will refund you your money.